Your Data, Your Rights
We take your privacy seriously. This page explains exactly what personal information 400 ph collects, why we collect it, and how we keep it safe for every Filipino player on our platform.
What We Gather and Why
We only collect what we genuinely need to run your account, process your transactions, and keep the platform safe for all Filipino players.
When you register with 400 ph, we collect your full name, date of birth, email address, and mobile number. This information is required to create and verify your account in line with Philippine gaming regulations. We also collect a username and password, which are stored using industry-standard hashing — your plain-text password is never saved. If you update your profile at any time, the revised details replace the old ones in our system. All account data is tied to your unique player ID and is never shared with other players.
To process deposits and withdrawals in Philippine pesos, we collect transaction references, payment channel identifiers (such as GCash or Maya account numbers), and transaction timestamps. We do not store full card numbers or complete e-wallet credentials on our servers. Payment data is processed through encrypted channels and is retained only as long as required by Philippine financial regulations. Any suspicious transaction patterns are flagged automatically by our fraud detection systems. You can review your full transaction history at any time from within your account dashboard.
When you access 400 ph through our mobile app or website, we automatically collect your device type, operating system version, browser type, IP address, and session duration. This technical data helps us optimise the platform experience for Filipino players across a wide range of Android and iOS devices. We also log which games or features you interact with so we can improve navigation and surface relevant content. Usage data is aggregated and anonymised wherever possible before being used for analytics. You can request deletion of your usage data by contacting our support team.
How Your Information Works for You
Every piece of data we hold has a clear, lawful purpose. Here is a straightforward breakdown of how your information is put to work on the 400 ph platform.
Your personal information is used primarily to create, maintain, and secure your player account on 400 ph. We use your contact details to send you important account notifications such as deposit confirmations, withdrawal updates, and security alerts. Your identity data is used to verify that you meet the minimum age requirement of 21 years as required under Philippine gaming law. We may also use your information to respond to support requests and resolve disputes in a fair and timely manner. Without this data, we would be unable to provide you with a safe and compliant gaming environment.
Aggregated and anonymised usage data helps our team understand how Filipino players navigate the platform, which games are most popular, and where technical issues tend to occur. This insight drives our product roadmap, ensuring that new features and improvements are grounded in real player behaviour rather than guesswork. We may conduct internal A/B testing using anonymised session data to evaluate changes before rolling them out to all users. No individual player is singled out in these analyses, and the results are used solely to improve the 400 ph experience. We never sell or license this analytical data to third-party advertisers.
We use your account and device data to detect and prevent fraudulent activity, unauthorised access, and money laundering in accordance with Philippine anti-money laundering regulations. Our automated systems monitor login patterns, transaction volumes, and device fingerprints to flag unusual behaviour for review by our compliance team. If a security concern is identified, we may temporarily restrict account access while the matter is investigated. Players are notified promptly when any security action is taken on their account. Keeping the platform safe protects every player in the 400 ph community.
We use your email address and mobile number to send transactional messages that are essential to your account, such as password reset links, verification codes, and withdrawal confirmations. With your explicit consent, we may also send you platform updates, new game announcements, and responsible gaming reminders. You can manage your communication preferences at any time from your account settings page. We do not send unsolicited marketing messages to players who have not opted in. All promotional communications include a clear and easy unsubscribe option.
You Are in Control
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have clear rights over your personal data. Here is what you can ask us to do at any time.
Request a copy of all personal data we hold about you at any time. We will respond within 15 business days.
If any of your information is inaccurate or out of date, you can request a correction through your account settings or our support team.
You may request deletion of your personal data, subject to our legal retention obligations under Philippine law and gaming regulations.
You can object to the processing of your data for direct marketing purposes at any time, and we will act on your request immediately.
To submit a data privacy request, contact our support team using the email address listed in the footer of this page. Please include your registered account email and a brief description of your request so we can process it efficiently. We will acknowledge your request within 3 business days and aim to resolve it fully within 15 business days. For complex requests, we may need to verify your identity before proceeding to protect your account from unauthorised access. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Ready to Play with Confidence?
We built 400 ph with Filipino players in mind — that means transparent data practices, secure PHP transactions, and a platform you can trust. Have questions? Our FAQ has answers, or you can create your free account today.